Shipping policy

SHIPPING POLICY

Effective Date: September 9, 2026

This Shipping Policy explains how Silverback Stripes LLC processes, ships, and delivers orders placed through www.silverbackstripes.com.

  1. ORDER PROCESSING

In-stock orders are generally processed within 2–5 business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from the shipping transit time provided by the carrier.

Orders placed during product launches, sales, collaborations, tournaments, holidays, or periods of high demand may require additional processing time.

Customers will receive a confirmation email after placing an order and, when available, a shipping confirmation containing tracking information after the order has been fulfilled.

  1. SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the order’s destination, weight, package size, and available shipping method.

Any free-shipping promotion will be subject to the conditions stated in the applicable offer. Free shipping may not apply to wholesale, team, academy, custom, international, or oversized orders unless expressly stated.

  1. ESTIMATED DELIVERY TIMES

Delivery estimates shown at checkout begin after the order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, customs processing, incorrect addresses, transportation disruptions, and circumstances outside our reasonable control may affect delivery.

Silverback Stripes LLC is not responsible for carrier delays after an order has been transferred to the shipping provider. However, we will reasonably assist customers when a shipment investigation is necessary.

  1. PREORDERS AND CUSTOM ORDERS

Preorders, custom products, team orders, academy orders, wholesale orders, collaboration merchandise, and limited-production products may have longer processing and production times.

Estimated production or shipping dates for these products will be provided on the product page, invoice, proposal, order confirmation, or other applicable communication.

Production and delivery estimates are provided in good faith but may change due to manufacturing, customization, supply-chain, quality-control, customs, or transportation delays.

If we determine that we cannot ship an order within the time originally stated, we will notify the customer and provide the option to accept the revised estimated shipping date or cancel the affected order for a refund, as required by applicable law.

  1. SHIPPING DESTINATIONS

We ship within the United States and to any international destinations made available during checkout.

Available shipping services and destinations may change at any time. If a destination or shipping method does not appear during checkout, we may not currently offer delivery to that location.

  1. INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, brokerage charges, VAT, or other government fees imposed by the destination country unless expressly included during checkout.

These charges are not controlled by Silverback Stripes LLC and are not included in the product price or shipping charge unless specifically stated.

International shipments may be delayed by customs authorities. Customers are responsible for complying with the import requirements of their country.

If an international package is rejected, abandoned, or returned because the customer refuses to pay applicable duties or taxes, any refund will be subject to our Refund Policy and may be reduced by the original shipping cost, return shipping charges, duties, or other costs incurred, to the extent permitted by law.

  1. SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at hello@silverbackstripes.com. We will attempt to correct the address, but changes cannot be guaranteed after an order has entered fulfillment or been transferred to the carrier.

Silverback Stripes LLC is not responsible for packages delivered incorrectly because of an inaccurate or incomplete address provided by the customer.

Orders returned because of an incorrect address, refused delivery, or unsuccessful delivery attempt may require payment of an additional shipping charge before they can be sent again.

  1. TRACKING INFORMATION

When tracking is available, the tracking number will be sent to the email address or telephone number provided with the order.

Tracking information may take 24–72 hours to update after the shipping label is created. Creation of a shipping label does not necessarily mean the carrier has taken possession of the package.

  1. LOST OR MISSING PACKAGES

If tracking information has not updated for an extended period or a package appears to be lost in transit, contact us at hello@silverbackstripes.com with your name and order number.

We may need to open an investigation with the shipping carrier before issuing a replacement or other resolution. Carrier investigations may take several business days.

If the carrier confirms that a package was lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund, subject to product availability and applicable law.

  1. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check the delivery location, mailbox, porch, side entrance, garage, or building reception area.

  • Ask household members or neighbors whether they accepted the package.

  • Allow up to 48 hours, as some carriers may mark a shipment as delivered shortly before completing delivery.

  • Contact the shipping carrier for additional delivery information.

  • Contact us at hello@silverbackstripes.com if the package remains missing.

We will reasonably assist with a carrier investigation. A replacement or refund is not guaranteed when the carrier confirms delivery to the address provided at checkout, except where required by applicable law.

  1. DAMAGED PACKAGES OR INCORRECT ITEMS

If an order arrives damaged, defective, incomplete, or contains the wrong item, contact us at hello@silverbackstripes.com as soon as possible.

Please include:

  • Your name and order number.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the packaging and shipping label when applicable.

Keep the original product and packaging until we complete our review. Approved claims will be handled in accordance with our Refund Policy and applicable law.

  1. MULTIPLE SHIPMENTS

Orders containing multiple items may be shipped in separate packages. If this occurs, the customer may receive more than one tracking number and packages may arrive on different dates.

  1. ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as possible to hello@silverbackstripes.com.

We cannot guarantee cancellation after an order has entered production, customization, fulfillment, or shipping. Custom, personalized, team, wholesale, preorder, and specially manufactured orders may not be canceled after production has started.

  1. CONTACT INFORMATION

For questions regarding shipping or delivery, contact:

Silverback Stripes LLC
1110 Conowingo Road
Bel Air, Maryland 21014
United States

Email: hello@silverbackstripes.com
Website: www.silverbackstripes.com